Providence Milwaukie Jobs

Job Information

Providence Health & Services Assistant Vice President of Operations- Credit Union in Milwaukie, Oregon


Providence is calling a Assistant Vice President of Operations - Credit Union (1.0 FTE, Days) to Credit Union Admin Office in Milwaukie, OR

We are seeking a AVP of Operations - Credit Union that will focus on day-to-day Operations as it relates to Branch Operations, Member Relationship Management and Multiple Member Channels. This position reports directly to the President / CEO of the Credit Union.

In this position you will have the following responsibilities:

  • Lead sales and service initiatives and ensures that high levels of member service are provided

  • Maintain knowledge of regulations appropriate for position (ex. Bank Secrecy Act, OFAC, etc.), and attend all training as it relates to job related regulations. Adhere to security procedures and safeguard member information

  • Oversee the personnel management of the Branches and Membercare including participating in personnel events from hiring to termination, communicating job expectations to staff, evaluating performance against communicated expectations on a constant basis, providing continual coaching and guidance, and counseling as needed

  • Work with direct reports on the Training and Development Plans and review plans, conduct monthly check-in’s with direct reports and develop and follow through with personal and professional objectives

  • Oversee and be knowledgeable of all aspects of daily operations. These could include: teller transactions and member service functions, opening and closing procedures, control of cash levels and the adequate supply of inventory

  • Maintain prescribed security controls to protect the offices against fraudulent operations and unnecessary risk or exposure

  • Maintain the offices’ appearance at a high standard, insure that all marketing materials are up to date, and rates are accurate

  • Travel to and from branch offices/markets for meetings, check-in’s, community events as needed

  • Lead the Relationship Building and Sales function setting the example and tone for the Providence Brand

  • Promote PFCU products and service in the offices through marketing promotions and one-on-one interactions

  • Ensure that members are receiving a high level of service. Develop and maintain close relationships with SEGs, vendors, and other business partners

  • Communicate to direct reports goals and work diligently and creatively with the Managers to set staff‘s individual goals. Continually monitor performance and action plans, as needed to meet goals

  • Prepare monthly reports and other statistical reports as required

  • Meet on a monthly basis with the President / CEO to discuss market performance

  • Develop, implement, and manage programs, procedures, systems, personnel and metrics to effect operational improvements

  • Promote awareness of PFCU through involvement in community organizations and volunteering

  • Be responsible for communication with Altra Management regarding any pertinent plan developments or changes in the local community

  • Maintain a position of trust and responsibility by keeping all employee information and member business confidential and in a secured location

  • Assist President / CEO with additional duties as assigned

  • Assume the responsibility for ensuring that specified areas of operations are in compliance with its written policies and procedures, as well as in compliance with applicable federal and state regulations and that proper quality control processes are observed

  • Collaboratively participates with the credit union senior management team in strategic planning and asset liability management

  • Knowledge of ACH / EFT networks from back office to member facing

  • Participate in budgeting process; Provides cost effective services and maintains a focus on the organization's financial goals; regularly monitors expenditures and searches for new methods to minimize costs without sacrificing quality and service

  • Provide exceptional member service: responds promptly to internal and external members, promotes teamwork, and conveys a willingness to assist and cooperate with others for the benefit of the organization

  • Provide assistance, direction, and supervision as needed, including guidance for all department staff

  • Serve as active member of the department - participates in project meetings, evaluates department processes and recommends efficiencies

  • Stay informed of trends, developments, and regulatory changes in Financial Services Department function to include, but not all inclusive: Bank Secrecy, Anti-Money Laundering, OFAC, Regulation CC, Truth in Savings, Truth in Lending, Regulation E, and Customer Identification Program

  • Ensure team is well trained, optimally scheduled, and effective. Appropriate training and assistance are provided as needed


Required qualifications for this position includes:

  • Bachelor's Degree in Related Field of Study -OR-

  • Four (4) years related experience and/or training

  • Combination of education and related experience

  • NMLS

Preferred qualifications for this position includes:

  • Four (4) years of Leadership and management experience; demonstrated performance as an exceptionally strong coach, team leader and influencer of people

  • Demonstrated problem solving skills

  • Demonstrated written communication skills

  • Strong verbal communication and listening skills

  • Demonstrate customer service skills

  • Able to lead/manage others

  • Able to inspire and develop staff

  • Build and manage effective teams

  • Effectively coache and deliver constructive feedback

  • Able to simultaneously handle multiple priorities

  • Excellent organizational skills

  • Possess flexibility to work in a fast paced, dynamic environment

  • Demonstrate time management and priority setting skills

  • Perform work independently with minimal supervision

  • Demonstrate a high commitment to quality

  • Quickly troubleshoots and resolves problems

  • Possess strong product knowledge

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Non-Clinical Director/Executive

Location: Oregon-Milwaukie

Req ID: 292714