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Williamette River in Milwaukie, OR

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Providence Health & Services Emergency Department Outreach Specialist in Milwaukie, Oregon


Providence is calling a Full Time Emergency Department Outreach Specialist to Providence Milwaukie Hospital in Milwaukie, OR.

The Better Outcomes thru Bridges (BOB) Program Emergency Department (ED) Outreach Specialist works with a vulnerable population of people that have high emergency department utilization. The Outreach Specialist works in conjunction with patients, team members, peer support, hospital staff and community partners to develop and implement strategies that improve the health of individuals who are identified with high utilization of emergency department services. Patients with high emergency department utilization often lack access and/or knowledge of a connection to primary care or other health or community services as a means to address chronic or non-acute conditions. The ED Outreach Specialist is responsible for performing duties independently and as a part of the Outreach Specialist Team. The ED Outreach Specialist works out of the emergency department and in the community to coordinate care that helps bridge the gaps and eliminate barriers to health care and social services for this vulnerable population of people.

This particular role is funded through a Clackamas County grant and will work with houseless people who are allowed safe overnight car camping or placed in transitional and respite micro-homes located on various properties in unincorporated Clackamas County. This is a one year grant. This role will be responsible for assisting to lead community meetings, organizing and facilitating networking meetings with community partners, collaborating with the team specifically for this pilot project, including but not limited to, project manager, data analyst, various community congregations, community partners and others identified as key team members throughout the project. This is a unique opportunity to be a part of an innovative project in an amazing organization!

This is a 1 year grant funded position.

In this position, you will:

  • Work with a vulnerable population that has a high utilization of the Emergency Department.

  • Work in conjunction with patients, team members, hospital staff and community partners to develop and implement strategies that improve the health of individuals who are identified with high utilization of emergency department services.

  • Organize, collect, review and report health and social information through member home visits and phone outreach, while demonstrating multicultural sensitivity and effective communication skills.


Required qualifications for this position include:

  • Bachelor degree

  • American Heart Association Basic Life Support (AHA BLS) for Health Care Provider completion or obtained within 1 month of hire

  • Valid drivers license and reliable transportation

  • 2 years of experience working with diverse vulnerable populations, community and/or health care organization experience

  • Knowledge of State social service agencies and community resources

  • Knowledge of health systems, health education, motivational strategies, and an empathetic manner working with the underserved

  • In compliance with company policy and state regulations, a Department of Human Services (DHS) criminal background check may be required for this position based upon the location of the position. Fingerprinting may be required also

Preferred qualifications for this position include:

  • Degree in social work, social sciences or human services field

  • Direct care experience in a residential and/or outreach position serving vulnerable populations

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Counseling

Location: Oregon-Milwaukie

Req ID: 225538