Providence Health & Services Patient Dining Specialist in Milwaukie, Oregon
Providence is calling a Patient Dining Specialist (0.4 FTE, Rotating/Variable) to Providence Milwaukie Hospital in Milwaukie, OR.
In this position, you will:
General summary for all Food and Nutrition Service Roles:
Provide a high level of customer service for patients, family members, volunteers, physicians and staff.
Adhere to The Service Excellence Standards of Behavior Guidelines at all times.
Possess a comprehensive knowledge of, and be compliant with, specified regulatory requirements, and food safety and sanitation regulations for food service in a healthcare environment.
Follow proper sanitation procedures and practices to assure the cleanliness and sanitation of ware-washing, service-ware, equipment in the work area.
Adhere to County/State health department, hospital, and department standards, policies and procedures at all times.
Unit Host or Ambassador role:
Be responsible for meeting all patient menu processing, meal and nourishment needs, and non-medical and non-positioning patient care requests.
Take patient's orders, menu choices for their meals or snacks.
Accurately input menu selections, assuring patient choices are consistent with their diet orders.
Possess knowledge of specialized therapeutic diets, patient identification and national patient safety requirements, Joint Commission regulations, hospital processes, policies, procedures, and medical terminology.
Anticipate patient needs.
Use active listening, problem solves provides understanding around patient concerns, circumstances, and expectations.
Act as a nursing unit resource person for the Food and Nutrition Services Department.
Assure cleanliness and sanitation of equipment and work area through proper sanitation procedures and practice.
Required qualifications for this position include:
High school diploma or equivalent
Oregon Food Handlers Certificate or Serve Safe Certification prior to employment
1-2 years of experience in customer service, computer skills, patient interaction, healthcare food service and food service experience
Healthcare food service using therapeutic diets
Ability to read, speak and understand English in order read and interpret menus, orders, interact and communicates with patients and customers. This includes communication of instructions or directions.
Preferred qualifications for this position include:
Registered Dietetic Technician
Experience in high volume call center
About Providence in Oregon
As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,
"Providence will provide the best care and service to every person, every time."
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
We offer a full comprehensive range of benefits - see our website for details
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Food Service Attendant
Req ID: 232402