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Williamette River in Milwaukie, OR

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Providence Health & Services RN Home Health Access Services Supervisor in Milwaukie, Oregon


Providence is calling an RN Home Health Access Services Supervisor (1.0 FTE, Days) to the Providence Home Services Building in Portland, OR.

Clinical Intake is the main access point for all Providence Home Services (HS) customers to order comprehensive home care services on a local and regional basis 24 hours per day, 7 days per week, 365 days per year. Comprehensive services include the home health, hospice, home infusion (pharmacy and nursing), enteral therapy and home medical equipment.

In this position, you will:

  • Responsible for the oversight of day-to-day operations of the Home health Access Services department which includes referral/intake and triage teams.

  • Act as a liaison to hospitals, clinics and other primary customers regarding Home Health Access Services operations and ease of access for Home Health services.

  • Ensures that ustomer needs are met within established guidelines.

  • Provide staff mentoring, orientation, and training, troubleshooting, coaching and counseling, hiring/firing, and performance appraisals.

  • Complete Key Performance Indicator (KPI) tracking for intake and referrals, trending of data, and reporting as required.

  • Maintain staff quality performance accountability and productivity performance accountability.

  • Coordinate and participate in necessary updates and communication across Home Health Access Services Teams.

  • Develop and maintain updated documentation, reference information, and systems for referral, intake and triage teams.within Clinical Intake and Insurance.

  • Assist in resolving systems, workflow, and documentation problems.


Required qualifications for this position include:

  • Current Oregon Registered Nurse(RN) license

  • Associate degree in nursing, business, or other health care field

  • 1 - 3 years of supervisory experience in health care

  • In compliance with the Providence Health & Services-OR Human Resources policy #302 “Background Checks”, a criminal background check is required for this position, based on assigned duties

Preferred qualifications for this position include:

  • Bachelors Degree

  • Work experience in home care setting

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

RN, Registered Nurse

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Nurse Lead/Supervisor/Manager

Location: Oregon-Portland

Other Location(s): Oregon-Happy Valley, Oregon-Aloha, Oregon-Gresham, Oregon-Oregon City, Oregon-Hillsboro, Oregon-Portland, Oregon-Milwaukie, Oregon-Beaverton, Oregon-Clackamas, Oregon-Canby, Oregon-Lake Oswego

Req ID: 251717